Question 1

How do I book an appointment?

Accepted Answer

We are currently by appointment only. You can book on our website by clicking Book Appointment.(http://brow-sugar.square.site) Clients can also book by contacting us by phone or DM’ing us on our Instagram @thegirlybirds

Question 2

What is your cancellation policy?

Accepted Answer

We require at least 48 hours notice if you need to cancel or reschedule your appointment . If you chose to reschedule, your deposit can be used toward your new appointment. If you choose to cancel, you will forfeit your deposit. If you cancel after 48 hours, you will be charged for the full price of your service. If you choose to reschedule at this time, we will use your deposit toward your new appointment.
If you are going to be late or cannot keep your appointment, please notify us as soon as possible. Clients who arrive over 15 mins late, may result in a deposit forfeit and cancellation of your appointment. You may also be asked to rebook and pay a new deposit.
No Show/No Call appointments will be charged in full for service booked. If you have an emergency, please call ahead to avoid the charge.

Question 3

Do you require a deposit?

Accepted Answer

Yes, we require a $150 Booking Fee for all services booked. The Booking Fee is NON-REFUNDABLE if you choose to cancel your appointment. We recommend rescheduling all appointments to avoid losing the fee.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Cash, all major credit cards, Apple Pay, and Google Pay

Question 5

What is your refund policy?

Accepted Answer

Once service is complete there are no refunds.

Question 6

Can I make payments towards my service?

Accepted Answer

Yes we offer payment plans through Cherry, which lets you split your total into smaller monthly payments — with zero interest for qualifying plans. It’s quick to apply and doesn’t affect your credit score. Apply now and get pre-approved: 
https://pay.withcherry.com/thegirlybirds?utm_source=practice&m=44058

Question 7

Can I bring someone with me to my appointment?

Accepted Answer

You are welcome to bring a family member to your appointment, but they must wait in our reception area.

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